After Sale Support

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Parts:

  • Professionally managed inventory of critical spare parts
  • Experienced and accurate component identification
  • Same day or overnight delivery available

Upgrades & Kits

  • State of the art electronic control packages available for Temco, Parsons DataTrek and WorldStar, and Eagle CV combination scales
  • A variety of upgrades and kits are available including vertical form/fill/seal (Transpack, TP2, INF1016, and INF1524), linear scales, combination scales and bag hangers and closers.

PC Board Repair

  • Repair of damaged PC boards
  • Experienced board technicians offer cost effective, fast and complete repair service
  • An exclusive Parsons-Eagle PCB loaner program is available
  • Capabilities include individual board level repair or total weigh head repair

Rebuilds

  • Replacement of worn components or obsolete controls can increase machine reliability, efficiency and output
  • Experienced technicians can integrate new assemblies, kits or electronic controls into your machines
  • Sanitary hardware upgrades or enhancements
  • Detail machine audits & other rebuild programs

 

Service:

Troubleshooting

  • No charge telephone support by in-house technicians
  • Experienced field service engineers

Parsons, Eagle & Temco Technical Support

  • 1-800-727-4210, extension 6 
  • International calls: +1-920-983-7366

Field Service, Installation, and Training

  • Experienced, professional & highly trained field service engineers
  • Company-wide commitment to total customer satisfaction
  • Local and regionally based service engineers
  • Customized training programs
  • Prompt technician availability
  • Flexible installation and training schedules
  • Service contracts available

 

Parts & Service Contacts:

Parts for Parsons and Temco Machinery

Mary Heindel - Customer Service Representative

Office: +1 (920) 983-7324 or 1-800-727-4210, ext. 3

E-mail Mary Heindel

Parts for Eagle Machinery
Lorri Abel - Customer Service Representative 
Office: +1 (920) 983-7362 or 1-800-727-4210, ext. 4
E-mail Lorri Abel

Service for Parsons, Eagle and Temco Machinery
Rick Bramer, Tel: +1-920-983-7366
E-mail Rick Bramer